Installation and Service Technician

The Installation & ServiceTechnician is responsible for the installation of wireless-based equipment andtechnology on residential structures across areas of rural America. This position is largely autonomous, butworks closely with both Sales Operations for work order dispatching and fulfillment.
This is a part-time position on a work order basis.
Dutiesand Responsibilities
Performs installations, service calls, and troubleshooting at customer premises for a variety of wireless equipment.
Work with dispatch to conduct site surveys and determine the best positioning of our equipment for strongest signal reception.
Ensures the secure mounting of hardware and cabling in an aesthetically pleasing or customer acceptable manner (e.g. brackets, mounting arms, cabling, and wireless equipment).
Educates customers on the basics of their service; ensure connectivity and signal strength is within thresholds and set proper service expectations prior to departure.
Partakes in appropriate training to perform installation duties and remain skilled with ever-changing technologies.
Establishes and maintains strong working relationship between the Sales Operations and Network Operations teams.
Reviews work order with customers; provides documentation, updates, and results to corporate office after each appointment.
Minimum Job Entry Requirements
Dependable and responsible professional who is resourceful and takes pride in the quality of their work.
Valid driver's license, clean driving record; reliable and presentable vehicle.
Ability to stand for long periods of time on a ladder, lift over 50 lbs. at times, crawl into small spaces, work in all climates and be comfortable on residential roof-tops.
Must be proactive in completing jobs and tasks with little or no direct supervision.
Technician to provide their own basic tools per the company provided list; verification may be requested ahead of position acceptance.
Strong customer service skills with a professional approach; friendly, approachable and motivated with a strong work ethic and high degree of integrity.
Proficiency with Android/iOS tablets or Windows based computers.
Willing and able to work flexible hours, including evening, weekends, and holidays.
Desired Qualifications
High school diploma or GED preferred; college or technical/vocational school a plus.
Cable, Satellite, or Telecom industry experience is preferred.
Basic electronics and/or audio/video knowledge is helpful.

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